Castrol Premium Lube Express

John Burke 8 months ago

Bad experience and don't recommend. Went in for an oil change and told the oil needed to be "flushed"... agreed because I don't know anything about these things but later told by multiple people it was just a scammer move and unnecessary. Price at least doubled when I agree to this.

Katherine Ramirez a year ago

I’ve been a loyal customer for the past two years, and today the service was completely unacceptable. I arrived at 7:30, was told my oil change would take 20–25 minutes, and ended up waiting until 8:15—only to be informed that the technician was unavailable. I wasted 45 minutes of my time due to your poor communication. This blatant disregard for my time is completely disrespectful, and I will not be returning and don’t recommend anyone to go here either!

Steve Schonberg 2 years ago

Great service and they give you a coupon for a free car wash. The staff in the garage were very friendly and pointed out additional things besides the oil change that they recommended - but I didn’t feel pressured. Just that they were making suggestions based on noticing that my filter was very dirty and some other important maintence items. Highly recommend using them and will certainly do so myself next time. Believe it or not, I accidentally forgot to leave the car key 😳🙄 and went for a walk. The mechanic, Pascual, called and even offered to come find me to get the key. That’s great service. I ended up just walking back with it - but the offer was gracious and very much appreciated. Well above and beyond what I expected.

Jose Antonio Ayala 6 years ago

Short wait times for an oil change. Oil change was done quickly. They try to bump up your bill with things like cabin Filters for $55. A quick google search revealed that you can buy a cabin filter for as low as $8.00. It takes on my car about 5 minutes to replace it. Overall service was quick . You supposedly get a free car wash but it is clearly added to the bill as “ Car Wash $14.99” so I don’t know where the free part lies.

Roseann Ramos 7 years ago

Second time here. Both times in and out in under half hour. They do a free check up on the car. Some filters in my car needed to be changed the tech brought me back to my car showed me the filters that needed to be changed and showed me what new ones should look like. He also explained what the filters do and in what importance I should change them. There was no pressure and it was very clear this was not an attempt to up charge. He also topped off all of the fluids in my car free of charge. As if this wasnt all you get a free car wash. Customer service was great. Quick service. And best if all affordable! I'm never going anywhere else and neither should you.